| dcpPlayer FAQ |
dcpPlayer minimum requirementsThe dcpPlayer software is designed to make it possible to view DCPs even on slower less capable machines. Minimum Requirements:
Suggested hardware:
Suggest hardware tested with DEMO:It is highly advised that before you purchase dcpPlayer that you try out the demo version. If audio and image work correctly, the full version will also work.
dcpPlayer can have problems working on different combinations of hardware and software due to incompatible combinations of hardware of other software that effects the media engine on the system. Please be aware of this before you purchase.
How To InstallThe dcpPlayer installer will attempt to download extra Microsoft DirectX DLL's. As such, YOU MUST BE ON THE INTERNET when you install the dcpPlayer software. If not, some files may be missing and the dcpPlayer may not work correctly (For example, no sound, no image, you may get an error when starting).
dcpPlayer licensing system also requires that you are connected to the internet. When entering your serial UUID the dcpPlayer needs to contact the internet license server to register your copy.
FAQCan you play encrypted DCPs?No, dcpPlayer is only designed to playback un-protected DCP/CPL/MXF-essences .
Will you support the playback of encrypted DCPs?We plan to look at this in the future.
Are SMPTE DCP's supported?Starting from Version 2, yes dcpPlayer now support the playback of SMPTE formatted DCPs. We also support HFR (high frame rate) file such as 25,30,60. (Also in 3D)
Can it playback 3D files?Yes, 3D is supported. Note: you need to set the dcpPlayer to display the 3D in a format suitable for your display. The dcpPlayer can display 3D files an numerous 3D display formats such as SideBySide, OverUnder, Anagraphic, Odd/Even Lines, etc. (Press the mouse menu button, right mouse button while over the video area, and look under the option "Stereoscopic 3D" for the different 3D display options)
Are subtites supported?LIMITED SUPPORT ONLY
MPEG Interop DCP subtitle has limited support. Subtitles will play, however, itelics and bold is not fully supported. Support for SMPTE subtitles is under development. How do I move the dcpPlayer to a different computerWhen you install the dcpPlayer and activate the license, the Emailed address used when purchasing the software will receive a message telling you of the license activation. It will also contain information on how to de-activate the license. Follow these instructions to deactivate the license. Once this is done, the UUID-serial number can be used to activate the license on another system. Any system running a de-activated license will eventually stop working. You may only move the license a certain number of times in a certain period.
TroubleshootingError starting dcpPlayer. Errors on files named MMVR9.dll/MMVR10.dll ?This problem is connected to the installation of the DirectX DLL's that should occur when you install dcpPlayer. For some reason, the DirectX install appears corrupted and it does not download the extra DirectX DLLs required. A re-install of dcpPlyer does not fix this. You must go to the Microsoft website and download and install the end-user installer for DirectX to rectify this problem. Find this at the Microsoft website: http://www.microsoft.com/download/en/details.aspx?id=35
Audio ProblemsA number of users have reported Audio not working with dcpPlayer. We are unsure of the cause and have not been able to reproduce this problem. We encourage users to download and install the DEMO version to check dcpPlayer will work on their system before purchase. dcpPlayer can be effected by unusual codecs and other software that effects the windows media engine.
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